Reference

Privacy Policy for Your Account

Your account data, payment records, and device signals are handled so you can open the lobby with fewer repeat checks.

DANA privacy contextOVO wallet recordsGoPay account checksQRIS payment logsDevice access controls

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How Our Privacy Rules Apply

pocar4d Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Clear privacy rules help you decide what to share before you open an account. This Privacy Policy explains the personal data we collect when you register, verify account access, enter the lobby, contact support, or use local payment rails such as DANA, OVO, GoPay, and QRIS.

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We use this data to run your account, protect wallet activity, answer privacy questions, and keep records needed for service operation. Access and eligibility depend on local law and are available only where local law permits. If you use the lobby from Denpasar or another Indonesian
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city, the same account privacy process applies: your login, wallet request, device signal, and support conversation are tied to your account record so we can handle requests without asking you to repeat the same details.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY HELP

Three Ways to Reach Us

Fast contact matters when your question is about personal data. Use the account help area first when you can still log in, because it lets us match your request to the right profile without asking for extra screenshots. If you cannot access your account, use live chat or email and include your registered phone number, last login date, and the payment rail involved.

Team online

Live chat

Chat is open every day from 09:00 to 23:00 WIB for privacy questions linked to login alerts, wallet records, or cookie choices. We may ask you to confirm your registered phone before discussing account data.

Account help form

Inside your account, head to Account > Help > Privacy Request to ask for data access, correction, or a copy of account details. This path keeps the request tied to your login session.

Email support

Email support with the subject Privacy Request if you cannot log in. Include only the details needed to identify your account, such as username, registered phone, and whether DANA, OVO, GoPay, or QRIS is involved.

DATA HANDLING

Six Privacy Controls We Use

Your privacy is handled through account-level checks, not loose message threads. We separate payment context from game activity, keep device access visible where possible, and limit support replies to the details needed…

Account collection

We collect registration details such as username, phone number, login time, and account status. These details help us confirm that privacy requests come from you before we change records or share account data.

Payment context

For DANA, OVO, GoPay, and QRIS, we store transaction references, timestamps, and account matching details. We do not need your full wallet app history to process privacy requests or support cases.

Cookie choices

Cookies help remember sessions, language preference, and basic lobby settings. You can clear them through your browser settings; on Chrome Android, open Settings > Site settings > Cookies to adjust access.

Device security

We use device signals such as browser type, IP range, and login timing to spot unusual access. In your account area, check Account > Security > Devices to review recent sessions.

Retention checks

We keep account and payment records only as long as needed for service operation, dispute handling, and legal record needs. When data is no longer required, we remove or reduce identifying details where possible.

Correction requests

If your phone number, name spelling, or wallet reference is wrong, contact us before making another request. We will ask for account proof, then update records that we can verify.

Privacy Policy Questions We Answer

This FAQ covers what you may want to know before sharing account data with us. Each answer is about privacy handling, not game rules or payment promotion. If your question involves a real account, contact us through the logged-in help form so we can verify you before discussing personal details.

We collect details needed to run your account, such as username, phone number, login records, device signals, and wallet references. We also keep support messages when they relate to privacy, access, or payment checks.

We keep payment references so we can match wallet activity to your account, answer privacy requests, and check disputed transactions. The record usually includes rail name, time, status, and account matching details.

Yes. Use Account > Help > Privacy Request while logged in, or email support if you cannot access the account. We verify your identity first, then prepare the data we can share.

Send a correction request through the account help form and state which detail is wrong. We may ask for phone confirmation or wallet reference checks before changing records tied to access or payments.

Cookies may remember session status, language preference, and basic lobby behavior. They help keep your account session stable, but you can clear or block them through your browser settings on your device.

Only the team members needed to handle your case can access the request. Support may see your account identifier, contact detail, issue type, and relevant payment or login context.

We keep records for service operation, dispute handling, security checks, and legal record needs. When a record is no longer needed, we remove it or reduce details that identify you where possible.

Privacy Policy for Your Account

Three Ways to Reach Us

Live chat

Account help form

Email support

Six Privacy Controls We Use

Account collection

Payment context

Cookie choices

Device security

Retention checks

Correction requests

Privacy Policy Questions We Answer

01 What personal data does pocar4d collect when I open an account?

02 Why do you keep DANA, OVO, GoPay, or QRIS records?

03 Can I ask for a copy of my account data?

04 How do I correct wrong personal details?

05 Do cookies track my game choices?

06 Who can see my privacy request?

07 How long do you keep my account records?

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